We are glad to inform you that the pending notifications have been delivered and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Jun 21, 2024 - 21:37 CEST
Update
We are glad to inform you that the fix has been implemented and the issue with form follow-ups has been mitigated.
As of now, we are delivering unsent email notifications (Follow-Up messages) to their recipients. This process can take 3 to 4 hours.
New form entry notifications are working as expected and are not impacted.
Next update as soon as it's available.
Posted Jun 21, 2024 - 13:34 CEST
Monitoring
We are glad to inform you that the fix has been implemented and the issue with form follow ups has been mitigated.
We will keep monitoring this issue in the next several hours before the pending form notifications are resumed for delivery.
New form entry notifications are working as expected and are not impacted.
Next update, as soon as it's available.
REF: ZD 773912 | TU-14927
Posted Jun 21, 2024 - 00:14 CEST
Update
We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority.
Next update, as soon as it's available.
REF: ZD 773912 | TU-14927
Posted Jun 20, 2024 - 22:27 CEST
Identified
We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: ZD 773912 | TU-14927
Posted Jun 20, 2024 - 20:20 CEST
This incident affected: Builder / Create UI (Email Follow-ups).