We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Feb 14, 2023 - 13:37 CET
Update
We continue to work on resolving the error impacting our Big Picture Results in the Insights panel with high priority.
Data between the 9th and 12th of February is reporting wrong values and we're working to restore it. No data has been lost.
We are really sorry for any inconvenience this is causing. Next update as soon as it's available.
REF: ZD653913| TYP-8221
Posted Feb 14, 2023 - 09:30 CET
Update
We continue to work on resolving the error impacting our Big Picture Results in the Insights panel with high priority.
No data has been lost, and we are working on fixing the issue to show the correct data again.
We are really sorry for any inconvenience this is causing. Next update as soon as it's available.
REF: ZD653913| TYP-8221
Posted Feb 13, 2023 - 23:49 CET
Update
We continue to work on resolving the error impacting our Big Picture Results in the Insights panel with high priority.
No data has been lost, and we are working on fixing the issue to show the correct data again.
We are really sorry for any inconvenience this is causing. Next update as soon as it's available.
Posted Feb 13, 2023 - 21:12 CET
Update
We are working on resolving the error impacting our Big Picture Results Insights with high priority.
No data has been lost, and we are working on fixing the issue to show the correct data again.
We are really sorry for any inconvenience this is causing. Next update as soon as it's available.
Posted Feb 13, 2023 - 18:46 CET
Identified
We have identified an error impacting the processing and rendering of our Big Picture Insights.
Any form with submissions or visits between 9 of Feb and “last 48h” will notice that number of submissions, won’t match responses. This includes the views and starts totals.
No data has been lost, and we are working on fixing the issue to show the correct data again.