We are glad to inform you that the fix has been implemented and the incident is resolved. Respondent and Self Follow-Up emails were delayed temporarily and these messages have now been delivered.
New Follow-Up messages are being delivered as expected.
We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Jul 30, 2024 - 21:53 CEST
Update
We are working on resolving the issue impacting our Follow-Up notifications with high priority.
We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
Posted Jul 30, 2024 - 21:29 CEST
Update
We are working on resolving the issue impacting our Follow-Up notifications with high priority.
We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
Posted Jul 30, 2024 - 20:47 CEST
Identified
We have identified an interruption impacting our Follow-Ups. Users expecting to receive Respondent or Self Follow-Up notifications may be impacted. We are working on a resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: ZD 782867 | TYP-TU-16708
Posted Jul 30, 2024 - 20:10 CEST
This incident affected: Builder / Create UI (Email Follow-ups).