Typeform Subscription service - Degraded - Updating payment details not working

Incident Report for Typeform

Resolved

We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.

Thanks for your understanding & sorry for any inconvenience this has caused.

Posted Feb 08, 2024 - 16:02 CET

Update

We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now.

Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

Posted Feb 08, 2024 - 15:50 CET

Identified

We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority.

Next update in ~30 minutes or as soon as it's available.

REF: 741533 | TU-8316

Posted Feb 08, 2024 - 15:24 CET

This incident affected: Admin (Subscription).