We are going to be resolving this incident. After careful monitoring, our services have been looking good for few hours and our vendor has solved most of their problems. We don't expect any further impact to come from this incident.
Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Dec 08, 2021 - 08:59 CET
Update
Our platform services are operational now. Users accessing form insights and uploading images to forms might notice degraded performance.
Vendor services are recovering but we will keep monitoring and wait for the vendor to confirm resolution.
Thank you for your patience. We'll share another update in a few hours.
Posted Dec 08, 2021 - 01:51 CET
Update
Our platform services are operational now. Users accessing form insights and uploading images to forms might notice degraded performance.
Vendor services are recovering but we will keep monitoring and wait for the vendor to confirm resolution.
Thank you for your patience. We'll share another update as soon as it's available.
Posted Dec 08, 2021 - 00:42 CET
Update
Our platform services are operational now. Users accessing form insights and uploading images to forms might notice degraded performance.
Vendor services are recovering but we will keep monitoring and wait for the vendor to confirm resolution.
Thank you for your patience. We'll share another update as soon as it's available.
Posted Dec 07, 2021 - 22:39 CET
Update
Our platform services are operational now. Users accessing form insights and uploading images to forms might notice degraded performance.
Vendor services are recovering but we will keep monitoring and wait for the vendor to confirm resolution.
Thank you for your patience. We'll share another update as soon as it's available.
Posted Dec 07, 2021 - 21:35 CET
Update
Our platform services are operational now. Users accessing form insights and uploading images to forms might notice degraded performance.
Vendor services are recovering but we will keep monitoring and wait for the vendor to confirm resolution.
Thank you for your patience. We'll share another update as soon as it's available.
Posted Dec 07, 2021 - 20:26 CET
Monitoring
Our platform services are operational now. Users accessing form insights might notice degraded performance.
Vendor services are recovering but we will keep monitoring and wait for the vendor to confirm resolution.
Thank you for your patience. We'll share another update as soon as it's available.
Posted Dec 07, 2021 - 18:56 CET
Update
We continue working on resolving the issue affecting our platform. As of now, we have identified the root cause for this incident being with one of our vendor services.
Their outage seems to be solved and we are now seeing the recovery of most of our services. We will keep monitoring and wait for the vendor to confirm resolution.
Accept our apologies for any inconvenience this is causing. We'll share another update in 15-20 minutes or as soon as it's available.
Posted Dec 07, 2021 - 18:00 CET
Update
We are continuing to work on a fix for this issue.
Posted Dec 07, 2021 - 17:31 CET
Identified
We have identified an issue impacting our platform. Users editing or accessing live forms may be impacted. We are working on resolution with high priority.
Next update in 15-20 minutes or as soon as it's available.
REF: ZD 547984 | TYP-6124
Posted Dec 07, 2021 - 17:31 CET
This incident affected: Forms / Renderer (Open/Load forms) and Back-End.