We are glad to inform you that the incident has been resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Jan 13, 2024 - 00:15 CET
Update
The implemented fix is progressing as expected, but there are still around ~10% of responses that need to be processed. We expect this will happen over the following 12–24 hours
Posted Jan 11, 2024 - 15:47 CET
Identified
Following the implementation of a solution for this issue, we are actively monitoring it until a complete resolution is achieved.
We appreciate your patience and apologize for any inconvenience this may have caused.
Posted Jan 10, 2024 - 08:45 CET
Monitoring
We have applied a fix for this issue and will be monitoring this until resolution.
Thanks for your understanding and sorry for any inconvenience this has caused.
Posted Jan 09, 2024 - 19:20 CET
Update
We are continuing to work on a fix for this issue.
Posted Jan 09, 2024 - 18:17 CET
Identified
We have identified an issue impacting our form summary/reports. Users viewing their form summary data/report feature may be impacted. We are working on resolution with high priority.
Next update in ~60 minutes or as soon as it's available.