We are glad to inform you that the fix has been implemented and the incident resolved. Subscription changes that happened between 2023-04-27 21:40:00 UTC and 2023-04-28 07:35:00 UTC are now updated. If you’re still having issues with your subscription please contact the support team to assist you
We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Apr 28, 2023 - 16:27 CEST
Update
We continue working on resolving the payment delay impacting our Subscriptions Service. As of now, we have identified the root cause for this incident and the fix is being applied now. We expect this issue to be resolved in the next few hours.
Accept our apologies for any inconvenience this is causing. We'll share another update as soon as it's available.
Posted Apr 28, 2023 - 14:17 CEST
Update
Our engineers are continuing to work on this with highest priority, and we will keep you posted here as soon as we have any updates.
Posted Apr 28, 2023 - 13:10 CEST
Update
No updates yet. Our team is continuing to work on this with highest priority.
Posted Apr 28, 2023 - 12:03 CEST
Update
We are continuing to work on a fix for this issue.
Posted Apr 28, 2023 - 11:31 CEST
Update
No updates yet. Our team is continuing to work on this with highest priority.
Posted Apr 28, 2023 - 10:46 CEST
Update
We are continuing to work on a fix for this issue.
Posted Apr 28, 2023 - 10:15 CEST
Identified
We have identified errors impacting our Subscription service.
Subscription changes that happened between 2023-04-27 21:40:00 UTC and 2023-04-28 07:35:00 UTC are suffering from increased delays. The team has identified the issue and is working on processing the changes, so the changes will be properly reflected in the affected accounts
Next update in ~30 minutes or as soon as it's available.