We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
Posted Nov 22, 2023 - 17:13 CET
Update
We continue working on resolving the issue. As of now, we have identified the root cause for this incident and the fix is being applied now.
Posted Nov 22, 2023 - 17:04 CET
Update
We are still investigating the issue
Posted Nov 22, 2023 - 16:49 CET
Update
We are continuing to work on this issue.
Posted Nov 22, 2023 - 16:09 CET
Identified
We have identified errors impacting our Renderer and Create services. Some users trying to create/publish form, and some respondents trying to load/submit forms may be impacted. We are working on resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: ZD 724070 | INFRA-6087
Posted Nov 22, 2023 - 15:39 CET
This incident affected: Forms / Renderer (Open/Load forms, Submit responses) and Builder / Create UI (Form creation, Publish form, Email Follow-ups, Media).